Welcome to HomeHNI (https://homehni.in/). These Terms of Use ("Terms") govern your access to and use of our website, mobile interfaces, and any related services, including home maintenance, repair, renovation, handyman, and property care services provided by HomeHNI in India. By accessing or using our website or booking our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
In these Terms, the following terms shall have the meanings set forth below:
By using the Site or booking any Service, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Services on behalf of a company, property management firm, or another entity, you warrant that you have authority to bind that entity to these Terms. These Terms apply to all users, including visitors, customers, and technicians (in their capacity as service providers).
We may revise these Terms from time to time. The latest version will be posted on this page with an updated "Last modified" date. Your continued use of the Site or Services after changes constitute acceptance of the revised Terms.
HomeHNI provides on-demand and scheduled home maintenance solutions across India (primarily Hyderabad, Vijayawada, Visakhapatnam, and expanding to Bengaluru and Chennai, subject to technician availability).
All prices displayed on our website or provided in quotes are in Indian Rupees (INR) and exclude Goods and Services Tax (GST) unless stated otherwise. The applicable GST rate (currently 18% for most services) will be added where required by law.
When using our Site or Services, you agree not to:
You are responsible for securing any necessary permissions from landlords, building management, or homeowners' associations before authorizing work. HomeHNI is not liable for third-party disputes arising from unauthorized repairs.
You agree to provide a safe working environment and clear access to the areas where Services will be performed. If our technician determines that conditions are unsafe (e.g., exposed live wires, structural instability, aggressive pets, biohazards), we reserve the right to pause or cancel the service. A trip fee of ₹200–₹500 may apply in such cases.
If you are not present at the property at the scheduled time but have given prior consent for the technician to enter (e.g., via key handover or building security), you assume responsibility for any loss or damage that occurs during the service, except for gross negligence by HomeHNI.
HomeHNI warrants that all services will be performed with reasonable skill and care, consistent with industry standards in India. We offer a 30-day workmanship warranty on most repairs (parts may have separate manufacturer warranties). If a defect arises due to faulty installation within 30 days, we will remedy it at no additional labor cost. This warranty does not cover:
To the maximum extent permitted by Indian law, HomeHNI disclaims all other warranties, express or implied, including merchantability or fitness for a particular purpose. Our Site and Services are provided "as is" and "as available".
To the fullest extent permitted by applicable law, HomeHNI and its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from:
Our total aggregate liability for any claim arising out of or relating to these Terms or our Services shall not exceed the amount you paid to HomeHNI for the specific service giving rise to the claim, or ₹5,000 (whichever is lower). This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability).
You agree to indemnify, defend, and hold harmless HomeHNI, its affiliates, technicians, and employees from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
All content on the HomeHNI website – including text, graphics, logos, images, videos, service marks, and software – is the exclusive property of HomeHNI or its licensors and is protected by Indian copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. You are granted a limited, revocable, non-exclusive license to access and view the Site for personal, non-commercial use.
Our Site may contain links to third-party websites (e.g., suppliers, payment gateways). HomeHNI does not endorse or assume responsibility for any third-party content, privacy policies, or practices. You access such links at your own risk.
We may suspend or terminate your access to the Site or Services immediately, without prior notice, for any reason including breach of these Terms, fraudulent activity, or non-payment. Upon termination, all provisions that by their nature should survive (e.g., indemnification, limitation of liability, governing law) shall remain in effect.
These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of India, specifically the laws of the State of Telangana, without regard to conflict of law principles.
Informal Resolution: Before initiating any legal proceeding, you agree to contact us at contact@homehni.com to attempt an amicable resolution for at least 30 days.
Arbitration: Any dispute that cannot be resolved informally shall be finally settled by binding arbitration in Hyderabad, Telangana, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English. Judgment on the award may be entered in any court having jurisdiction. You waive the right to participate in a class action or class-wide arbitration.
Small claims exception: Claims under ₹30,000 may be brought in the courts of Hyderabad, Telangana at your option, subject to mandatory consumer protections under the Consumer Protection Act, 2019.
HomeHNI shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to natural disasters, war, civil unrest, government actions, pandemics, utility failures, or supplier delays.
These Terms constitute the entire agreement between you and HomeHNI regarding the use of our Site and Services, superseding any prior agreements. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
For questions about these Terms of Use, service disputes, or legal notices, please contact us at:
Email: contact@homehni.com
Phone: +91 8074017388
Address: Hyderabad, Telangana, India – 500070
Website: https://homehni.in/
By using homehni.in and its services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. Thank you for choosing HomeHNI – your trusted home maintenance partner in India.
